Frequently asked questions

The MicroSorter is a compact, modular 3D sorting machine that automatically routes products to the correct destination. It is designed for e-commerce fulfilment centres, 3PL companies and hospital/pharmacy environments. With a footprint of just a few square metres it replaces large putwall installations, making it unique in Europe.

Up to 1,500 products per hour with 99.9% accuracy. Throughput scales by adding modules and outlets depending on volume and product size.

Small to medium parcels, polybags, apparel, electronics, jewellery, blister cards, medication rolls and Baxter bags. Essentially anything from a few grams to a few kilos that fits on a conveyor.

The base MicroSorter fits in roughly 10-20 m². a fraction of traditional putwall systems that often need 100+ m². That is why growing mid-market fulfilment operators with limited floor space choose the MicroSorter.

The typical lead time is around 20 weeks, but this fully depends on the configuration, smaller or standard setups can be significantly faster. This includes production, installation, WMS integration, testing phase and operator training. The on-site installation itself takes 1-2 weeks.

For most fulfilment and 3PL cases the payback period is 12-24 months. Drivers are labour savings, error reduction and throughput. Use our ROI calculator for an indication based on your own volumes.

Yes. The MicroSorter integrates via standard APIs and has proven connectors to common WMS platforms including SAP, Manhattan, Dynamics, Exact, Boltrics and many open source and custom systems. Our integration specialists guide the connection.

Preventive maintenance runs 1-2 times per year depending on operating hours. 24/7 support contracts with remote diagnostics and SLA-backed response times are available. Wear parts are stocked at Collo-X for next-day delivery in the Benelux.

Yes. Collo-X originates from FarmaSort and has years of experience in medication logistics. Our systems meet GDP/GMP requirements, provide full unit-level audit trails and support the validation and calibration procedures hospitals and pharmacies require.

Operators are productive within half a day. Administrators and key users follow a 1-2 day training. We provide documentation, video material and optionally on-site refresher sessions.

Yes. We run regular demos both on-site and in our test facility in the Netherlands. For larger projects a pilot with real product streams is an option to validate throughput and sorting accuracy upfront.

Standard 12 months hardware warranty with extensions up to 5 years. Service contracts range from business hours to 24/7 with remote monitoring. Collo-X is the only European manufacturer of the MicroSorter, parts, knowledge and support all come from one source.